Customer Service & Retail Operations Coaching and Training

With years of hands-on experience running a busy café and managing staff in a high- traffic retail environment, I’ve seen what works—and what doesn’t—when it comes to delivering great customer service. At GrantCo Consulting, I help retail and service- based businesses create better customer experiences from the ground up.

What I Offer:

• Customer Service Training: Practical workshops and coaching for frontline staff that go beyond the basics. Clear expectations, accountability, and real-world scenarios.
• Management Coaching: Support for new and experienced managers on how to lead by example, handle tough conversations, and build reliable teams.
• Mystery Shopping & Operational Audits: Unfiltered insights into how your team performs when no one’s watching. I’ll deliver honest feedback and actionable recommendations.
• Hiring & Onboarding Support: From interview coaching to onboarding playbooks, I’ll help you build a process that brings in the right people and sets them up for success.
• Team Culture Reset: If service is slipping, the issue is often deeper than a bad shift. I’ll help you address morale, expectations, and workplace culture.

Why It Works:

I’ve been in the trenches - from hiring and training staff to managing tough customers and juggling day-to-day operations. I bring empathy, structure, and a clear outside perspective to help you build a customer-first culture that lasts.